Complaints/requests for leniency concerning payment of penalty charge notices may be submitted within eight (8) calendar days in the following ways:
1. by email to email@example.com
2. by uploading downloadable forms and sending them to us or dropping them off at our customer service office
3. by posting them to our customer service office (6720 Szeged, Deák F. u. 31.)
4. in writing and in person at our customer service office
The complaint/request you submit must contain the owner/operator who is the holder of the registration certificate and their precise address.
Please attach the following to your complaint/request: the penalty charge notice or a copy of it, the cash transfer order (cheque) and all of the documents that the operator may need to assess your complaint/request.
The owner of the vehicle will be informed of the result of the investigation by post within 30 days.
Cost of comments and objections: In the course of the complaint management process a 470 Ft postage fee and a 349 Ft traffic data request fee for the Central Office for Administrative and Electronic Public Service (KEK-KH) will be charged if the complaint is in connection with a penalty charge notice and, even then, only if the penalty charge notice was issued in accordance with legal regulations.
This is a non-stop customer service office.