The Office’s activities:

•  Customer service, information
•  Car park pass and ticket sales
•  Public road pass and ticket sales
•  Managing complaints, comments and reports

Complaints/requests for leniency concerning payment of penalty charge notices may be submitted within eight (8) calendar days in the following ways:

1. by email to kapcsolat@szkt.hu

2. by uploading downloadable forms and sending them to us or dropping them off at our customer service office

3. by posting them to our customer service office (6720 Szeged, Zrínyi u. 4-8.)

4. in writing and in person at our customer service office

The complaint/request you submit must contain the owner/operator who is the holder of the registration certificate and their precise address.

Please attach the following to your complaint/request: the penalty charge notice or a copy of it, the cash transfer order (cheque) and all of the documents that the operator may need to assess your complaint/request.

The owner of the vehicle will be informed of the result of the investigation by post within 30 days.

Cost of comments and objections: In the course of the complaint management process a 1.200 Ft postage fee and a 349 Ft traffic data request fee for the Central Office for Administrative and Electronic Public Service (KEK-KH) will be charged if the complaint is in connection with a penalty charge notice and, even then, only if the penalty charge notice was issued in accordance with legal regulations.